From delayed updates on the tracking page to delayed deliveries, the question of “Why Is Canada Post so slow” is getting more and more common.
In fact, most online forums have users expressing their concerns over what they term sluggish updates from the Canada Post’s side.
Now, what are the real reasons why Canada Post acts slowly? Is there anything you could do to speed up processes? For these and other finer details, let’s delve deeper.
Table of Contents
Why Does Canada Post Take So Long To Process? 5 KEY Reasons
Backlogs
Statistics show that Canada Post delivers more than 285 Million packages annually.
Such numbers are genuinely high, and it’s easy for them to become overwhelmed with packages during peak shopping times.
When there are tons of packages to be processed and the ratio is disproportionate to the number of staff, it means that scans won’t be made as fast as expected.
In turn, it will take longer for any processing process to be done. A high volume of packages versus the available staff in the facilities is one of the leading reasons why Canada Post takes so long to handle packages.
While Canada is a huge country by size, it isn’t as populous, making the number of staff willing to work there lower compared to the amount of packages to be processed and delivered.
Backed Up Customs Facilities
Customs clearance is undoubtedly beyond Canada Post.
While expecting your package to be imported to Canada, it has to go through the customs clearance process, which can sometimes take longer than expected.
If Canada Post hadn’t scanned that package to have been undergoing customs clearance, it means the recipient would have found their service so slow.
Depending on how many packages come before yours and how backed up the customs facilities are, it might take several days before you get any update from the tracking page.
The Package Wasn’t Scanned
Any update you see on the tracking page is a result of scanning.
Now, if Canada Post doesn’t make the needed scan, it means that there won’t be any update for you on the tracking page.
You could actually think that Canada Post is so slow since you haven’t gotten any update, while in the real sense, your package is still on its way toward you.
If you are wondering why a package can fail to get scanned, it’s because some Canada Post staff fail to make these scans to save time. We don’t find saving time at the expense of getting in the dark about when a package will be delivered logical enough.
We featured a lack of correct scanning as one of the leading reasons why Canada Post says an item has been delivered when it was not.
Broken Tracking System
When the tracking system breaks, it means that you won’t be updated as conveniently as you wish.
That could make everyone think that Canada Post is getting slow at delivering packages, while in the real sense, the parcel could find its way to you within the estimated delivery date.
Due to tracking system outages, we have seen packages ending up getting delivered when a package is stuck on a specific update for weeks.
While Canada Post eventually ends up updating the package, it might take several weeks after the recipient got their valuables. If only their systems could work a little better than they do.
According to one of the Canada Post employees, the tracking system is so outdated, and in facilities where automation is the thing, cylindrical items have ended up rolling off the conveyor belts, leading to missed scans and eventually delays.
The Package Was Partially Lost
If your package has a cylindrical shape, it’s easy for it to be partially lost in the conveyor machines.
Another incidence where a partial loss can happen is when your package is small and it’s attached to a bigger one.
As the posties deliver the bigger one, they might wrongly hand over yours along with that one.
Unless Canada Post retrieves such a package, there won’t be any new scans, which means they might end up delaying the delivery.
Partially lost packages make us believe that Canada Post is slow, and rightfully so. It’s on them to get us updated on every step of our packages. It doesn’t matter if we keep checking the tracking page every ten seconds or whatever.
What Do I Do When Canada Post Acts So Slowly On My Package?
When Canada Post acts sluggishly, we find contacting the sender to be the best course of action.
You are the sender’s client and so, they are supposed to ensure that you receive your package in the most seamless manner possible.